Q: The race is coming up soon and I don’t know where to pick-up my packet or the address of the venue. Help!
A: A pre-race event e-mail will be sent the week of the race to those who provided their e-mail address when they registered. The e-mail will include details on packet pick-up, venue address, race day schedule, maps, etc.
Q: Do I need to bring anything when I pick up my packet? My ID? Registration confirmation?
A: Nope! We will have a list of everyone registered.
Q: Can I pick up my entire team’s packets?
A: Yes! Please let us know by e-mailing us at email@example.com that you will be picking up and what the team name is.
Q: Can I still register on the morning of the race?
A: Yes! Day-of registration is from 7-8 am at the venue.
Q: How much is it to register at Packet Pick-Up and on the day of the race?
A: The prices are the same for PPU registration and day of registration for both individuals and those on a team - $40 each / $15 for Kids' Fun Run
Q: Am I required to pay the full fundraising goal amount?
A: There is no obligation to pay the fundraising goal. The amount is just a suggested amount.
Q: Do I need to register my child(ren)?
A: There are 3 options for registering a child:
1. Adult Registration: Recommended for ages 10 and above. They will receive a race t-shirt, option to be timed, and receive a race bib.
2. Kids’ Fun Run: Ages 10 and younger. The Kids’ Fun Run is a 100-yard dash that takes place towards the end of the event. Kid’s are also welcomed to walk/run in the 5K at no extra price. All Kids’ Fun Run participants will receive a race t-shirt and medal but will not be timed or receive a bib.
3. No Registration: Unregistered children are welcomed but will not receive a race t-shirt, medal, bib or be timed.
Q: Can I push my baby/toddler in a stroller?
A: Absolutely! Strollers are always welcomed!
Q: Are dogs allowed to walk/run in the race?
A: Most race venues will allow dogs. Unless we state otherwise, bring the pooch! Please note that dogs will need to be on a leash at all times during the event.
Q: Why doesn’t my donation show up on the team or participant page?
A: If you received a confirmation e-mail from us then your donation was received and is processing. Please allow 2-4 hours for our system to update the team/participant page. If your donation is still not showing up, please contact us at firstname.lastname@example.org and we will double check for you.
Q: Did my registration go through?
A: If you received a confirmation e-mail from us, your registration was successful. If not, please contact us at email@example.com to check.
Q: Why do I need to login to register for a race?
A: Using your participant center’s username and password from the previous year, our system will recognize you and will help make this year’s registration process smoother and faster. Also, your contacts and donor information from last year will be transferred and accessible for you to start sending e-mails, etc.
Q: What if I forget my username and password to my participant center?
A: Should you forget your username you can have our system send it to your e-mail. HFTC staff can also look up your username for you as well. However, if you do not remember your password, you will need to contact a HFTC staff member to have your password reset.
If we did not answer your question, please send us your message using our Contact Us Form. A HFTC staff member will reply to you shortly.